Certain fields must be selected while creating the TimeTracker Users.


If you have not selected the user Type, while creating the user ID, then the user does not see the Check-In button when they login to the TimeTracker application.


To fix the issue, 

  • Log in to Salesforce as Administrator
  • Go to the TT Users Tab from the App Launcher
  • Go to the Edit page for the User who does not see the Check-In/Out button in the Mobile app
  • Select the correct fields on the user page and save the changes.
  1. Allow Individual Use, Not Team Use: If the field "Allow Individual Use, not Team Use, is enabled, then the TimeTracker User sees only the Check-In/Out button and not the Clock-In/Out
  2. Allow Personal Check-in, in Team Mode: If the field "Allow Personal Check-in in Team Mode, is enabled, then  the TimeTracker User has an option to Clock-In/Out and Check-In/Out
  3. Clock in Multiple Users:
  • If you have selected "Allow Individual Use, not Team use" for the user, select Individual user in the Clock in Multiple Users field
  • If you have selected "Allow Personal Check-In, in Team Mode, then select Personal user, in the Clock in Multiple Users field
  • And if the user is a team lead, then select the option Team, so that the Team Lead sees all the team member names when she logs into the TimeTracker app on the device.

* Team Lead is a User that has an option to Clock-In/Out and Check-In/Out for herself and for her team members for Travel, Job/Projects using the TimeTracker application on the device 




Once the user is set up correctly in Salesforce, the TimeTracker user will see the Check-In button when they log in to the TimeTracker app.