As part of our commitment to ensuring a seamless user experience with PK4 TimeTracker, we want to address a common issue that users may encounter during the login process.
If your PK4 TimeTracker user ID is created recently and you are unable to log in due to a forgotten password or an oversight with the initial email containing your login credentials, here are two solutions to help you regain access:
Reset Password via Forgot Password Option:
- On the Time web login screen.
- Enter the App Key, and Employee ID and click the "Forgot Password" option,
- Enter the Employee ID again and click the Send Me a Verification code button,
- An OTP is emailed to your Email ID, then click the "click here to reset your password" string on the login screen,
- Then enter the OTP, Employee ID, New Password, and Confirm Password, and click the Reset button.
Salesforce Administrator Password Reset:
- Contact your Salesforce Administrator.
- Request a password reset for your PK4 TimeTracker account.
- The Administrator will be able to assist you in setting a new password for your account.
Note: If the Salesforce Administrator resets your password, you won't receive an automated email with the new password. The Administrator will manually share the new password with you.
We understand that situations like these can be frustrating, and we appreciate your patience and cooperation in resolving this matter promptly.
If you encounter any difficulties or have further questions, feel free to reach out to our support team at support@pk4.tech.