There might be two reasons that the PTO is not on the PTO approvals list


  1. The PTO Manager is not added to the TimeTracker User
  2. PTO Manager is not added to the PTO Request page.


  • Adding the PTO Manager to the users: Please make sure that you add the PTO Manager for all the users in Salesforce while creating the user ID for the TimeTracker users.
    • There is a field as PTO Manager on the TT User page, add the PTO Manager name and save it. Only then the Manager sees the PTO's requested by the users and approves them
  • PTO Manager is not added in the PTO Request page: If the user is manually requesting a  PTO in Salesforce from the PTO Requests tab, then the user should add his PTO Manager name in the PTO request screen manually, only then the Manager sees the PTO requests for approvals.