The users are not able to track time in Salesforce might be because of any of the reasons below


  • If there are multiple TT user IDs created for the same user in Salesforce: Please check in Salesforce and delete if there are any duplicate user IDs for the same user,
  • If the Salesforce user does not have access to the MTT Objects: Give object permission to the users, click here to know more 
  • The Salesforce user does not have access to the Objects and field in Salesforce: Give field-level access to the user, click here to know more