If you see the following error message while integrating Outlook with PK4 TimeTracker:


PK4 TimeTracker's Salesforce authorization has expired. A Salesforce administrator must authorize TimeTracker again, then click Retry. Your Microsoft connection is still saved; do not repeat Microsoft Connect. Reference: c459bd87-77be-4ce5-848a-f537343c9e2c.


This error occurs when the OAuth authorization for the PK4 TimeTracker application has not been processed or has expired.


To resolve this issue, follow these steps:

  1. Log in to Salesforce as an administrator.

  2. Open the App Launcher and search for PK4 TimeTracker (OAuth).

  3. Click PK4 TimeTracker (OAuth) to process the authorization.

  4. Once the authorization is successful, a success message will appear.


You can now return to the Outlook integration and click Retry to continue.

Note: Your Microsoft connection is already saved. You do not need to repeat the Microsoft Connect process.