PK4 TimeTracker Mobile

Knowledge base articles for the Time Tracker for Salesforce mobile app

Does the PK4 TimeTracker app work on all Android and iOS devices?
Yes, the app works on all smart devices, for Android devices you need OS version 10.0 or above, and for iOS devices, you need OS version 14.0 or and above.
Wed, 1 Sep, 2021 at 6:16 PM
How do I add or remove Project, Task or Work-type?
As a TimeTracker user, you cannot add or remove Projects, Task, or Work-types. Only Salesforce administrators at your org can add/remove Projects, Task, and...
Wed, 1 Sep, 2021 at 6:17 PM
Is it safe to login to the PK4 TimeTracker application with the same ID on multiple devices at the same time?
We recommend you not to use the same employee ID to log in to the PK4 TimeTracker application at the same time on multiple devices. We suggest you not use ...
Wed, 1 Sep, 2021 at 6:23 PM
How do I change the Project, Task or Work type once I have Checked-In?
You cannot re-select Project, Task, or Work type after you Checked-In to the Job or Travel using the PK4 TimeTracker application. If you have selected the ...
Wed, 1 Sep, 2021 at 7:05 PM
How do I restore a backup?
You need not take any backup, all the data from the PK4 TimeTracker app is stored in Salesforce automatically. The Salesforce administrator at your org can ...
Thu, 2 Sep, 2021 at 4:44 PM
How often does check-in and check-out details of the PK4 TimeTracker app syncs to Salesforce?
Check-In/Check-Out and Clock-In/ Clock-Out details are synced immediately in Salesforce and entries are shown under the TT Details Tab in Salesforce.
Thu, 2 Sep, 2021 at 5:24 PM
Can we track location in the PK4 TimeTracker application?
Yes, the location can be tracked for Clock-Ins and for the Check-Ins using the PK4 TimeTracker application. There is an alert message on the device when...
Thu, 2 Sep, 2021 at 5:31 PM
Do my employees see each other's data on their handset?
No, Employees cannot see each other's data when they log into the PK4 TimeTracker application. The logged-in user can see only her data when she logs i...
Thu, 2 Sep, 2021 at 5:34 PM
What happens if I have not Checked Out of my Job or Travel the previous day?
You must Check out of Job or Travel once you have completed the Job or Travel. If not, the app on the Server-side gets refreshed after 24 hours and checks y...
Thu, 2 Sep, 2021 at 6:11 PM
How do I track time using the PK4 TimeTracker application?
It is mandatory that you select the correct Project, Task, and Work Type before you Check-In to a Job or Travel. By default, we show the Projects, Task,...
Fri, 3 Sep, 2021 at 1:02 PM