PK4 TimeTracker in Salesforce

The knowledge base of articles dealing with the TimeTracker inside Salesforce

Where do I see the approval email and their attachments in Salesforce?
Approval emails are saved as Activities in Salesforce, and only the Approval Manager (Reporting Manager) can see these emails along with attachments for the...
Wed, 7 Aug, 2024 at 5:55 PM
Why am I not able tonable to check out from the live tracking component?
Issue: You may not be able to check out of your current check-in due to future time entries being added using the Multiline or Multi-Day pages. Scenario...
Wed, 30 Oct, 2024 at 11:11 AM
How do I hide the Auto Tracker component?
Follow the steps below to add the auto timer and hide it from users: Console App: Navigate to the Case view page in the Console app. Search for &q...
Mon, 19 Aug, 2024 at 3:44 PM
When do I use comments on the line and when to use discuss option?
Details on the Comments and Discuss Buttons Comments: The Comments or Notes fields are typically used to enter information related to time detai...
Mon, 19 Aug, 2024 at 5:23 PM
How do I save the time details and then submit them for approvals?
The default Approval Status in the TimeTracker application is set to "Pending Approval." If the approval status is changed to "Unsubmitted,&q...
Tue, 20 Aug, 2024 at 1:16 PM
How do I add the "Manual Entry" Lightning component to the Console app?
TimeTracker users can enter their time through the "Manual Entry" Lightning component added to the page layout of an object. In this example, we a...
Tue, 27 Aug, 2024 at 11:15 AM
Why is the value missing in the live tracking component?
Sometimes when you open multiple tabs to track time using the Live Tracking component, the default value of the primary object (such as the case number) may...
Tue, 10 Sep, 2024 at 1:08 PM
How do I add time details along with materials in Salesforce?
You can now add materials along with the Time details. To add materials you should first add TT Materials in your org, from the TT Materials object. ...
Tue, 15 Oct, 2024 at 4:50 PM
How do I add the Discuss/Comments component to an object?
The Comments component can be added to any object in Salesforce. To enable this, ensure that a lookup field to the object exists in the Comments object. ...
Wed, 11 Dec, 2024 at 5:57 PM